Centering the Margins: Policy Challenges and Stakeholder Perspectives on Digital Inclusion
Abstract
How do digitalized public services shape experiences of vulnerability — and what can we learn when we center the voices of those most affected?
This panel webinar brings together researchers to explore key insights from their work on digital inclusion, focusing on the often-overlooked barriers encountered by precarious populations in increasingly digital environments.
Panelists Kendall Ho, Elizabeth FitzGerald, Gina Netto and Gilda Seddighi will share insights from their research on both visible and more subtle forms of digital vulnerabilities — including those that only became apparent through close engagement with affected communities and stakeholders.
They will reflect on policy-related challenges identified in their research, such as
capacity limitations,
mismatched systems, and
structural constraints
that service providers, municipal authorities, and voluntary organizations face in supporting marginalized groups.
Drawing on models like the pentagram partnership framework, the conversation will highlight socially accountable and collaborative approaches to digital service design.
Through appreciative inquiry, the panel will also explore how research can influence policy and inclusion strategies, and what tools — such as participatory methods and accessible dissemination — help make stakeholder collaboration more meaningful and effective.
We’ll close with forward-looking reflections on digital inclusion: What strategies and actions are needed to move from today’s challenges toward a more equitable and inclusive digital future?
Join us for a rich dialogue on policy challenges and stakeholder perspectives on digital inclusion.
With:
Dr. Kendall Ho
Dr Elizabeth FitzGerald
Gina Netto
Gilda Seddighi
This panel webinar brings together researchers to explore key insights from their work on digital inclusion, focusing on the often-overlooked barriers encountered by precarious populations in increasingly digital environments.
Panelists Kendall Ho, Elizabeth FitzGerald, Gina Netto and Gilda Seddighi will share insights from their research on both visible and more subtle forms of digital vulnerabilities — including those that only became apparent through close engagement with affected communities and stakeholders.
They will reflect on policy-related challenges identified in their research, such as
capacity limitations,
mismatched systems, and
structural constraints
that service providers, municipal authorities, and voluntary organizations face in supporting marginalized groups.
Drawing on models like the pentagram partnership framework, the conversation will highlight socially accountable and collaborative approaches to digital service design.
Through appreciative inquiry, the panel will also explore how research can influence policy and inclusion strategies, and what tools — such as participatory methods and accessible dissemination — help make stakeholder collaboration more meaningful and effective.
We’ll close with forward-looking reflections on digital inclusion: What strategies and actions are needed to move from today’s challenges toward a more equitable and inclusive digital future?
Join us for a rich dialogue on policy challenges and stakeholder perspectives on digital inclusion.
With:
Dr. Kendall Ho
Dr Elizabeth FitzGerald
Gina Netto
Gilda Seddighi